Software Tester – Customer Journeys (QA)

Software Tester – Customer Journeys (QA)

Hybrid from our London office

Succession Wealth, part of the Aviva Group, is one of the UK’s leading independent financial planning and wealth management organisations. We’re dedicated to empowering people to take control of their financial future. Through personalised advice, long-term relationships and a commitment to exceptional client service, we help individuals, families and businesses build confidence in their financial wellbeing.  

The Role 

Technology underpins how we deliver exceptional experiences to our clients. As a Software Tester (Customer Journeys), you’ll play an important role in ensuring the systems and tools used across the business support a seamless customer experience. 

This is an ideal opportunity for someone with some hands on testing exposure who is ready to broaden their skills and focus on how our software performs across end to end customer journeys. Working collaboratively with developers, business teams and project stakeholders, you will help us understand how changes in one part of a journey impact the overall customer experience. 

Why This Role Matters 

Customer journey testing looks at how our systems perform across the whole experience a client has with us, not just individual features. By simulating real world behaviour across different devices and touchpoints, this work reveals where journeys flow smoothly and where they break down. Your testing will help demystify the customer experience, guiding improvements that boost satisfaction, strengthen our brand reputation and ensure every interaction feels seamless and reliable. 

Key Responsibilities Include 

Journey Based Testing & Quality Assurance 

• Design, develop and execute manual test cases that reflect full end to end customer journeys. 

• Perform functional, regression, integration, system and user acceptance testing. 

• Analyse transitions and interactions across multistep journeys to ensure they behave logically and consistently. 

• Identify, document and track defects using approved tools, ensuring clear communication and timely resolution. 

• Validate fixes, perform retesting, and maintain accurate defect status updates. 

• Conduct exploratory testing to uncover edge cases and usability issues. 

Documentation & Technical Insight 

• Develop and maintain journey focused test plans, scripts and reports. 

• Review specifications and requirements to identify test conditions early, ensuring journeys are understood holistically. 

• Contribute to discussions on usability, performance and user experience. 

Collaboration & Continuous Improvement 

• Work closely with developers, product owners, analysts and project teams to ensure thorough test coverage across journeys. 

• Participate in project meetings, providing insight from a testing and customer journey perspective. 

• Support automated testing within CI/CD pipelines where appropriate. 

• Help evolve QA processes and champion journey-based testing approaches across the organisation. 

What You’ll Bring 

You don’t need to be senior - just motivated and ready to grow!

To be successful, you’ll bring a curiosity about real customer behaviour and enthusiasm for learning how end to end journeys operate. You’ll also enjoy working collaboratively and building positive relationships across teams. 

You will also have: 

• A keen interest in IT, software quality and how digital journeys work in real life. 

• Some hands-on experience in software testing or relevant transferable experience with a desire to develop further. 

• A basic understanding of the software development lifecycle and how testing fits into it. 

• Excellent communication skills - able to explain findings clearly to both technical and non-technical colleagues. 

• A diligent, detail focused approach to your work. 

What You Can Expect From Us 

• Competitive salary, annual pay reviews and performance linked increases. 

• 25 days annual leave (increasing with service), plus bank holidays and Christmas closure days. 

• Excellent company pension scheme with generous employer contribution. 

• Agile and family friendly working arrangements. 

• Company sick pay. 

• Enhanced maternity, paternity and adoption pay. 

• Up to 40% discount on Aviva insurance and investment products. 

• £465 towards home office equipment. 

• Group Life Assurance: 8× salary. 

• Access to the Benefit Hub for discounts on shopping, dining, travel and more. 

• A range of health benefits including eye care vouchers, flu vaccinations, annual health screening, digital GP access, mental health and nutrition sessions, and an Employee Assistance Programme. 

• Voluntary flexible benefits including private medical insurance, dental cover, critical illness, medical cash plans and health screening. 

• Support for professional exams and study days. 

• Charity days and company events. 

We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate.

Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work.

In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.