Lead Business Quality Manager

Lead Business Quality Manager 

Field-based, aligned to your nearest Succession office (with UK travel)
Highly competitive salary + comprehensive benefits 

Succession Wealth, part of the Aviva Group, is one of the UK’s leading independent financial planning and wealth management businesses. With a nationwide team of Wealth Planners and industry professionals, we are committed to delivering high quality, compliant, and customer focused financial advice. 

We are now seeking an experienced and motivated Lead Business Quality Manager to guide a team of Business Quality Managers, support the Head of Business Quality and play a central role in ensuring consistently high standards of advice across our organisation. 

The Role 

This is a senior position within our Risk & Compliance function and a key part of how we maintain exceptional advice standards for our clients. As our Lead Business Quality Manager, you will oversee the quality of advice reviews, develop and coach colleagues, and provide clear, expert guidance to planners and paraplanners. 

Your work will strengthen advice quality, enhance client outcomes, and support the continuous improvement of our internal processes and frameworks. 

Key Responsibilities Include 

Lead & Develop a HighPerforming Team 

• Manage a team of Business Quality Managers, providing daytoday oversight, coaching, appraisals, and support. 

• Foster a culture of quality, collaboration, and continuous learning. 

• Deputise for the Head of Business Quality when required. 

Deliver HighQuality Advice Assurance 

• Oversee and conduct file reviews (post-sale and pre-approval), ensuring advice is suitable, compliant, and aligned with client objectives. 

• Provide clear, constructive feedback to advisers to support continuous quality improvement. 

• Contribute to thematic reviews, due diligence, and process enhancement projects. 

Influence & Collaborate Across the Business 

• Build strong relationships with planners, paraplanners, Area Managers, Risk & Compliance colleagues, and senior leaders. 

• Represent the Business Quality function in meetings and cross departmental discussions. 

• Support the development and implementation of Group Risk & Compliance policy. 

Support Business Wide Improvement 

• Identify training needs from file review findings and escalate to the Head of Business Quality. 

• Report regularly on review activity and insights to key stakeholders. 

• Help ensure consistent, high quality advice standards across all areas of the organisation. 

You 

• QCF Level 4 Financial Services qualification (with ambition toward Chartered status). 

• Proven experience in a Business Quality or filereview role within financial planning. 

• Strong people management experience, ideally leading file reviewers. 

• Excellent technical knowledge of platforms, products and FCA regulatory expectations. 

• Strong communication skills, with the ability to coach, challenge and influence. 

• High professional standards, strong ethics, and exceptional attention to detail. 

• Confidence using back office systems and analysing data (e.g., Xplan experience desirable). 

• Resilience, sound judgement, and the ability to work independently and under pressure. 

What you can expect from us 

A competitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 

• 25 days annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. 

• Excellent company pension scheme with a generous employer contribution. 

• Agile and family friendly working arrangements to allow for a great work/life balance. 

• Company sick pay. 

• Enhanced maternity, paternity and adoption pay. 

• Up to 40% discount on Aviva Insurance & Investment products. 

• £465 towards the purchase of home office equipment. 

• Group Life Assurance Scheme: 8 x salary. 

• Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! 

• A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. 

• Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. 

• Support with cost of professional exams /study days. 

• Charity Days. 

• Company Events 

Support in achieving your career goals: 

• Sponsorship for relevant professional exams and study leave. 

• Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. 

• Clear career pathways and endless internal job opportunities. 

We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. 

Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. 

In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.